Shipping Methods:
1. We are ship to worldwide.
2. Items are generally shipped out at the same day or the next business day after the payment cleared(sat.& sun. excluded).
3. Please make sure your address in PayPal matches with your address you want us to ship to as we ship to your PayPal address in normally. We are not responsible for the package loss by wrong or undeliverable address.
4. Our delivery charges listed on the website only cover HONG KONG Post or Singapore Post. We also provide other shipping method; DHL, EMS, FEDEX, HONG KONG Post and more. If you want to use this shipping method, please feel free to Contact us for shipping cost.
5. Shipping cost is not including duties or Tax.
Order Tracking:
We allow you to track your order at below link. When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail.
Track-trace; http://www.track-trace.com
HK Air Post; http://app1.hongkongpost.com/CGI/mt/enquiry.jsp
Singapore Post; http://www.singpost.com/ra/ra_article_status.asp
EMS; http://www.ems.com.cn/english-main.jsp
Return Policy:
We are committed to your satisfaction. Within the warranty period, items can be returned for replacement or repair or if the item is not in stock a store credit will be issued, once a Returned Materials Authorization ("RMA") has been obtained. Refunds are only available within the first 30 days from the date of the invoice (shipping, insurance and handling charges are non-refundable)
1. For all returns you will need to contact us to request an authorization number. Be advised that numbers and specific RMA information are issued by email only. Unauthorized and unmarked returns will not be accepted. Please have the following information available when requesting an RMA request: order number, the name the order was placed under, item number, and the nature of the problem.
2. All returns must be shipped back in the original packaging material and box. including cartons, parts and instructions manual etc. Failure to do so may invalidate both the RMA and the warranty. Replacement or Refund will be made when the return arrived.
3. To get a refund for any reason, an RMA number must be obtained within 30 days from the ship date. We reserve the right to test the product and confirm the defectiveness or incorrectness before issuing a refund or exchange. All items must be complete to be accepted for RMA. A 25% Restocking Fee applies to all refunded items returned sealed. After the 30-day period has expired, a new RMA number will need to be obtained.
4. All returns must be shipped prepaid. Returns shipped C.O.D. will be refused.
E-mail contact: order@east-battery.com
